Frequently Asked Questions

Overview

What is South Jersey Gas Marketplace?

South Jersey Gas Marketplace is an online store that offers instant rebates on smart thermostats, LED bulbs, advanced power strips, and water saving products. All items in the store have been researched by industry experts and are recommended by South Jersey Gas.

How do I find products on South Jersey Gas Marketplace?

You can view the available products by selecting a category from the navigation bar and clicking on each product for more details. South Jersey Gas Marketplace’s home page also features energy-saving products you can click on for more details.

What can I buy on South Jersey Gas Marketplace?

We offer a variety of smart thermostats, lighting products, water saving products, and advanced power strips. We regularly add new products, and we update our inventory according to demand and availability.

How do I review a product?

You can add a review by clicking on the product, scrolling down to the “Product Reviews” tab and clicking on “Write a review.”

Rebates

Which products are eligible for rebates?

Our goal is to make it easy and affordable for you to buy the latest energy products for your home. That's why select smart thermostats, lighting products, advanced power strips, and water-saving products on South Jersey Gas Marketplace are eligible for an instant rebate. Below each product, you'll see a quick description of any available rebates.  

How do I apply for rebates?

When products eligible for an instant rebate are added to your cart, an “Apply Rebates” button will appear. Click “Apply Rebates” and complete the verification process. Your instant rebate will be automatically applied after verification.

Is everyone eligible for a rebate?

To be eligible for rebates, you must be a South Jersey Gas residential natural gas delivery service customer. Limit is two (2) smart thermostats, three (3) lighting products, two (2) advanced power strips, and two (2) water saving products per residential account. 

How do I find out if I’m eligible for an instant rebate?

There are a few ways we can determine your eligibility:

  • Enter your shipping address during the “Apply Rebates” process and click “Check Eligibility.”
  • Enter your South Jersey Gas account number during the “Apply Rebates” process and click “Check Eligibility.”

Please note that you must agree to the Rebate Terms and Conditions to be eligible for instant rebates.

What are the terms and conditions for South Jersey Gas instant rebates?

When applying instant rebates to your purchases, you must agree to our Rebate Terms and Conditions.

What other rebates does South Jersey Gas offer?

The SJG Smart Energy Partners program offers rebates and incentives on products not sold on the Marketplace. Please visit South Jersey Gas Residential Incentives for a full list of rebates and to submit an application. 

Discount Codes

How do I get a discount code?

South Jersey Gas Marketplace may choose to email special discount codes at various times as applicable.

How do I apply my discount code?

Discount codes are entered and applied in the “Discount” field during checkout.

Account Access

How do I login or register?

You can use the Log In or Register page to sign in or create an account for the South Jersey Marketplace specifically.

How do I view my order history?

You can use the Account Login page to access your account and see order updates.

Forgot your password?

You can visit the Contact Us page and chat, call, or email Customer Support to have your password reset. 

Why should I sign into South Jersey Gas Marketplace?

You always have the option to order without signing in. However, there are benefits to signing in:

  • Provides access to your order history and details about each order (such as items in the order, a breakdown of charges, and shipping/billing address used).
  • Pre-populates your shipping information based on the primary address of your natural gas service account (you can change it if you like).

To log out of your account, click on your name and select “Logout” from the drop-down menu.

Payment Information

What payment methods are accepted on South Jersey Gas Marketplace?

We accept Visa, MasterCard, American Express, and Discover.

Why wasn’t I able to complete my credit card transaction?

Please check that your credit card information is correct. If you still can’t complete your transaction, please call us at 1-844-333-3803. and we will be happy to help.

Order Information

How can I view and print my order confirmation?

You’ll receive a confirmation email with all your order details.

How do I track my order?

Tracking information will be included in the shipping confirmation email we send to you once your order ships.

Note: During peak seasonal and promotional periods, shipping estimates may be slightly delayed 3-5 business days. Please be on the lookout for your tracking email.

Can I cancel an order?

In order to get your order to you as quickly as possible, we begin processing your shipment immediately after you hit "submit". This means that unfortunately, we are unable to cancel orders for in stock items.

What if I received a damaged product?

Please visit our Contact Us page or call 1-844-333-3803. We will provide a pre-paid return shipping label and explain how to return your order.

Why is my item on backorder?

On rare occasions, popular products may be temporarily sold out but usually will be back in stock quickly.  If you’d like to adjust your order, please visit our Contact Us page or call 1.844.333.3803. We are happy to help.

How do I view my previous orders?

You can use the Account Login page to access your account and see order history.

Shipping & Delivery

For shipping and delivery questions, please visit the Shipping Information Page.

Returns

For questions on returns, please visit the Returns page.

Installation

Will South Jersey Gas install my thermostat?

South Jersey Gas does not offer installation services on smart thermostats purchased through the South Jersey Gas marketplace. Please be aware of the installation requirements for each thermostat before purchasing. To check installation compatibility, please review the following:

C-WIRES

  • Some thermostats require a C-Wire to power the device, such as Honeywell thermostats and Emerson Sensi thermostats (for some installations) offered on this store.
  • Nest Learning Thermostats do not need a C-Wire to function in most installations and the ecobee thermostats come with an adaptor for those without a C-Wire. 
  • Make sure to check your current wiring before purchasing any thermostat, and consult the installation information shown above. 

Product Warranties

All warranties are provided by the product manufacturer, with the exception of Honeywell thermostats. Please visit the product manufacturer website for warranty information, or for Honeywell thermostats visit the Contact Us page so we can discuss available options.

Privacy

Your privacy is very important to us. For details, please visit South Jersey Gas Marketplace Privacy Policy. For your convenience, here are links to the Privacy Policy of each of the thermostat manufacturers on South Jersey Gas Marketplace:

Other Questions

Still have questions? We are happy to help. Please visit the Contact Us page or call 1.844.333.3803.